Shipping & Returns
Hutch is happy to offer complimentary ground shipping on all orders over $50 within the continental US. In-stock orders are shipped from our New York City warehouse within three to five (3-5) business days. Transit times using UPS Ground service are typically between 1-6 business days after order is shipped, depending on location.
Express shipping is available at an additional charge. Express orders placed before 3pm EST Monday-Friday will be sent out that day. Express orders placed after 3pm EST, or on a weekend or holiday, will be sent out the following business day. Express shipping charges are not refundable.
Please note that Hutch cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility.
OUTSIDE OF THE USA:
We currently offer international shipping to Canada and the United Kingdom. We are unable to ship to APO/FPO or PO Box addresses.
Hutch will gladly accept returns on full priced merchandise within 30 days of the receipt of your purchase for refund to the original method of payment. Hutch does not accept returns for merchandise after 30 days from receipt of order.
After using enclosed return shipping label in your order, please allow 5-7 business days for your returned to be processed in our warehouse.
We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued.
For an item to be eligible for return, it must be:
- The merchandise must be in its original, unworn condition, with all tickets, hangtags, and poly bags attached.
- Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
- We do not accept returns/exchanges on custom-made, special order items, or sales merchandise. These sales are considered final.
- All face mask sales are final and may not be returned for health & hygiene purposes.
- We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
- Please be advised that any items returned to Hutch that do not conform to our Return Policy will not be processed for refund or store credit.
Please contact email@example.com for any addition questions regarding returns/refunds.
If you would like to exchange an item for another color or size, please contact us via email at firstname.lastname@example.org to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form.
DAMAGED OR DEFECTIVE ITEMS:
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached. We will ship the exchange to you at our expense. In the instance that a replacement is not available, a full refund will be granted.