Shipping & Returns
PLEASE NOTE: Due to the COVID-19 state issued mandatory quarantine, all orders are shipping on a slight delay. Thank you for your patience and understanding!
Hutch is happy to offer complimentary ground shipping on all orders over $50 within the continental US. In-stock orders are shipped from our New York City warehouse within three to five (3-5) business days. Transit times using UPS Ground service are typically between 1-6 business days after order is shipped, depending on location.
Express shipping is available at an additional charge. Express orders placed before 3pm EST Monday-Friday will be sent out that day. Express orders placed after 3pm EST, or on a weekend or holiday, will be sent out the following business day. Express shipping charges are not refundable.
Please note that Hutch cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility.
OUTSIDE OF THE USA:
We currently do offer shipping outside the continental US for website orders. We are unable to ship to APO/FPO or PO Box addresses.
All sale merchandise is FINAL SALE and may not be returned or exchanged.
All sales of the masks are final and may not be returned for safety and hygiene.
Hutch will gladly accept returns on full priced merchandise within 15 days of the receipt of your purchase for refund to the original method of payment. Returns made more than 15 days after receipt will be issued store credit. Hutch does not accept returns for merchandise after 15 days from receipt of order. For an item to be eligible for return, it must be:
- Postmarked within 15 days of receipt. Returns sent after this time will not be issued a refund, and will instead receive store credit.
- The merchandise must be in its original, unworn condition, with all tickets, hangtags, and poly bags attached.
- Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
- We do not accept returns/exchanges on custom-made, special order items, or sales merchandise. These sales are considered final.
- We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
- Please be advised that any items returned to Hutch that do not conform to our Return Policy will not be processed for refund or store credit.
RETURN PACKAGE MUST BE:
Sent via UPS or insured parcel post with proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
- No COD (Cash/Check on Delivery) packages will be accepted.
Please allow 3-5 business days after receipt of package for processing of returns.
RETURN SHIPPING ADDRESS:
224 W 35th St #302
New York, NY 10001
Returned items will be processed and your exchange shipped or refund granted within 5-7 business days after receipt in our distribution center. Please allow up to 10 business days for any refund credit to appear on your account.
We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. To inquire about the status of a return, please e-mail firstname.lastname@example.org or call 212-967-8160.
- Returns will be refunded the amount paid for the merchandise plus any applicable sales tax, less $12 to cover shipping charges if the pre-paid return shipping label is used.
If you would like to exchange an item for another color or size, please contact us via email at email@example.com or phone 212-967-8160 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form.
DAMAGED OR DEFECTIVE ITEMS:
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached. We will ship the exchange to you at our expense. In the instance that a replacement is not available, a full refund will be granted.